Free Sample

Can i get free sample on my order?

For each order you place with us, we are delighted to offer you a complimentary sample fragrance from The Different Company. We believe in providing our valued customers with an exceptional shopping experience, and what better way to enhance that experience than by introducing you to the exquisite scents crafted by The Different Company.

Can i choose the fragrance of the sample i get?

No, Each sample is carefully selected by us to offer a unique experience catering to various preferences and moods.

Loyalty Program

How does the loyalty program work?

1. Collect Points: For every purchase you make, you'll accumulate loyalty points. The more you shop, the more points you'll earn, bringing you closer to unlocking incredible rewards. 2. Enjoy Exclusive Privileges: As your points accumulate, you'll gain access to a world of exclusive privileges. Our loyalty program is designed to enhance your shopping experience, and we are excited to offer you a range of benefits and privileges as a token of our appreciation. 3. Unlock Fantastic Rewards 4. Stay Updated with Special Offers: As a loyal member of our program, you'll be the first to know about special offers, exclusive promotions, and new fragrance releases. We'll keep you informed via email, ensuring that you never miss out on an opportunity to explore the world of scents with The Different Company.

What are the benefits of being a member of the loyalty program?

1. 500 Points: Free Delivery - Enjoy the convenience of having your favorite fragrances delivered straight to your doorstep, free of charge. We believe that luxury should be accompanied by convenience, and this reward ensures that your shopping experience is seamless and enjoyable. 2. 1000 Points: 10% Discount off Your Next Purchase - Treat yourself to a well-deserved discount on your next order. With 1000 points, you'll unlock a 10% discount, allowing you to explore even more of our exquisite fragrances while enjoying great savings. 3. 2000 Points: 20% Discount - As your loyalty grows, so do the rewards. When you reach 2000 points, you'll receive an impressive 20% discount on your next purchase. It's our way of saying "thank you" for your continued support and dedication to The Different Company. 4. 3000 Points: 30% Discount - The ultimate reward awaits when you accumulate 3000 points. At this milestone, you'll be rewarded with an incredible 30% discount, allowing you to indulge in your favorite fragrances or try something new, all while enjoying substantial savings.

Is there a cost associated with joining the loyalty program?

No, there is no cost associated with joining our loyalty program.

How do I earn points or rewards in the loyalty program?

With our loyalty program, collecting points has never been more rewarding. From the moment you make your account, you'll start earning loyalty points that can be redeemed for a range of exciting benefits, ensuring that every interaction with The Different Company is filled with delightful surprises. For every purchase you make, you'll accumulate loyalty points where 1€ spent is equivalent to 10 Loyalty points. The more you shop, the more points you'll earn, bringing you closer to unlocking incredible rewards.

Secure Payment

How do i know my payment is secured?

Your payment is secured through various measures such as encryption technology, secure payment gateways, and compliance with industry standards. We prioritize the security of your personal and financial information, ensuring that it is protected during online transactions.

Can I track the progress of my payment?

Yes, you can track the progress of your payment by logging into your account on our website. Once logged in, you'll be able to view the status of your payment, including any updates, confirmations, or tracking information. This allows you to stay informed and track the progress of your shipment in real-time.

Which payment gateways are being utilized to ensure secure payments?

At The Different Company, we offer secure payment options for your convenience. Pay in USD using Visa, Mastercard, Apple Pay, Diners, and more. Your transactions are protected, ensuring a safe and seamless shopping experience.

Free Shipping

Do you offer free shipping?

Yes, we do offer free shipping on orders within the continental United States with our loyalty program and depending on specific conditions.

What are the requirements to qualify for free shipping?

We are thrilled to offer you free delivery on orders totaling USD 100 or more within the continental US. At The Different Company we believe that convenience should be an integral part of your shopping experience, which is why we have implemented this special offer to make it even easier for you to enjoy our exceptional products. To qualify for free delivery, simply ensure that your order reaches or exceeds the minimum purchase threshold of USD 100. Once your cart reflects this qualifying amount, the shipping fee will be automatically waived, allowing you to enjoy the added convenience of having your purchases delivered right to your doorstep without any extra cost.

Can I track my package when I choose the free shipping option?

Yes, you can track the package. We understand that receiving your order promptly is crucial, which is why we partner with trusted shipping carriers to ensure swift and secure delivery. Once your order is confirmed, our dedicated team will carefully package your items to protect them during transit, ensuring they arrive in pristine condition.

Can I still use free shipping if I'm using a coupon or discount code?

No, this offer cannot be combined with any other promotions, discounts, or coupon codes unless otherwise specified.

Are there any additional fees or surcharges associated with free shipping?

No, there are no additional fees or surcharges associated with our free shipping offer. It is completely free of charge.

How can I contact customer support if I have questions or issues regarding free shipping?

If you have any questions or require further assistance, our friendly customer service team will be there to help. Experience the luxury of effortless shopping and let us bring your favorite fragrances directly to your door. You can contact us at info@thedc.fr, we'll be happy to help you.

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