Shipping and delivery
1. Delivery methods and costs
1.1 Delivery methods
1.2 Delivery times
1.3 Delivery charges
2. Tracking, delivery anomalies and receipt
2.1 Tracking the delivery of your order
2.2 Absence on delivery/collection of order
2.3 Late delivery
2.4 Delay in preparing your order
2.5 Partial delivery
2.6 Packages returned to sender by the carrier and/or unclaimed
2.7 Receipt of the parcel and anomaly
3. Right of withdrawal and return
3.1 Exercising the right of withdrawal
3.2 Returning one or more products
3.3 Refunds
1. Delivery methods and costs
1.1 Delivery methods
We offer you one or more delivery methods depending on the delivery address you enter when validating your basket.
Delivery
The products ordered will be delivered to the postal address entered when confirming the order, or when creating your customer account. To view your registered delivery addresses, log in to your account, My Account, Your details and My delivery addresses.
Once your order has been shipped by our services, you can track it using the tracking code.
As delivery is carried out by a third party service provider, The Different Company cannot be held responsible in any way if the non-performance or poor performance of this obligation is attributable to the consumer, or to the unforeseeable or insurmountable act of a third party to the contract, or to a case of force majeure.
1.2 Timelines
Orders are prepared within an average of seven (7) working days. In any event, the order will be executed within a maximum of 30 days from the day after you place your order on our site, subject to full payment of the price.
1.3 Delivery charges
Delivery charges are those in force at the time of purchase on the www.thedifferentcompany.us website, depending on the destination and weight criteria and, where applicable, on the status of your order and your customer account.
2. Monitoring, delivery anomaly and reception
2.1 Delivery tracking of your order
As soon as your package is delivered to the carrier, you will receive a shipping confirmation email from us. You can then follow the shipment of your order via your customer account on our website, “Your orders” section.
2.2 Late delivery
We invite you to report any delay or delivery anomaly as quickly as possible by email to info@thedc.fr, or to contact us by telephone at +33(9)81728395 so that we can provide you with more information and, if necessary, open an investigation with our partner.
If at the end of this investigation the validity of the package containing the product(s) ordered was confirmed, The Different Company will, at its own expense, reship your order or in the event of definitive unavailability of one or more certain products, will reimburse you via the payment method chosen when ordering, the amounts collected according to the terms of these General Conditions of Sale.
2.4 Delay in preparing your order
We may encounter a delay in preparing your order. In these rare cases, we notify you by email and keep you informed of the progress of the preparation of your order and its shipment.
If the maximum delivery time of thirty 30 days is exceeded, and if your order has not been shipped by our services, you can cancel your order within fourteen (14) days, by registered letter with acknowledgment of receipt, sent to the next address:
THE DIFFERENT COMPANY
Internet Consumer Service
37/39 rue Louise Weiss
75013 Paris, France
or by sending an email to info@thedc.fr
From the receipt of your letter or your withdrawal form, and if delivery has not taken place in the meantime, The Different Company will refund your entire order via the payment method used during your purchase on our site, within seven 7 days following receipt of notification of your order.
3. Right of withdrawal and return
3.1 Exercise your right of withdrawal
For fourteen (14) days from receipt of your order. In the case of an order including different items delivered in several installments, the period of fourteen (14) days will run from receipt of the last product or package.
In this case, we invite you to send your request by email to info@thedc.fr. You can withdraw from your entire order or from only certain products in your order. Once your withdrawal request has been received, you will be contacted by our customer service who will inform you of the terms and conditions for returns. See below for more information.
3.2 Returning product(s)
Once your withdrawal request has been received by our services, we will send you the information necessary to make your return for the product(s) concerned. The products must be sent complete, in perfect condition, in their original packaging to the address indicated on the return slip.
Return costs are your responsibility, subject to error coming from The Different Company. In the latter case, we will send you a return voucher, Colissimo or we will reimburse you for the return costs (see the paragraph "Receipt of the package and anomaly")
Once the products have been received, we will carry out a check to verify that all the requirements set out above are met.
3.3 Reimbursement
If the consumer withdraws from his entire order, The Different Company must reimburse the entire amount paid, except delivery costs.
We undertake to reimburse you for returned products using the same initial means of payment, within a maximum period of seven (7) days from the date of receipt of the products by our services, subject to compliance with the conditions above. mentioned.
If you return the product(s) after the aforementioned deadline, or do not comply with the requirements set out above, you will not be refunded.