Frequently asked questions

Find the answers to your most frequently asked questions...

My Fragrance Tips

Who makes The Different Company fragrances?

Our fragrances are all created by world-renowned perfume composers. Jean-Claude and Céline Ellena, Bertrand Duchaufour, Emilie Coppermann, Alexandra Monet and Christine Nagel.

How to test fragrances?

To discover The Different Company fragrances, you can take advantage of sample boxes, made up of a selection of fragrances, available exclusively on our website. You can also test our fragrances at our authorized points of sale.

Are The Different Company fragrances for men or women?

All our fragrances are unisex. Don't hesitate to try them!

How can I keep my perfume for as long as possible without it deteriorating?

The Different Company advises you to protect your perfume from any source of light or heat. The color of your perfume may vary over time due to the natural ingredients in its composition. This change in color does not alter the olfactory qualities of the perfume or its composition.

How do I choose my perfume?

To make the best choice for your fragrance, we recommend you visit one of our approved boutiques, where our advisors will be able to guide you, or complete our online diagnosis. You can also discover our fragrances by consulting their olfactory construction and history in the Perfumes section. We also invite you to discover our Perfume Diagnostic.

My products

Where can I find your products?

All The Different Company products are available from our online store. However, if you would like to visit one of the brand's authorized sales outlets, we suggest you consult the list of Points de Vente on our website. Our boutique is located at 10 rue Ferdinand Duval in the 4th arrondissement of Paris, open Tuesday to Saturday from 12pm to 7pm.

I feel like my perfume has changed...

For a variety of reasons, we sometimes find ourselves obliged to reformulate certain fragrances. This is because new regulations are continually being introduced to protect the health of users, species, the environment, etc., or because certain raw materials are no longer available. Like all Maisons, we have to find a solution to continue offering you the fragrance you love. Don't worry, expert perfumers work on these formula modifications to ensure that the olfactory qualities and sensations remain the same. We have also had to stop, at least temporarily, certain fragrances that we felt were unsatisfactory after reformulation, so as not to disappoint you. Nevertheless, there are still cases where, due to the high concentration of natural ingredients in our fragrances, your skin may no longer transcribe your perfume in exactly the same way. If this is the case, we apologize and invite you to discover our other fragrances. Don't hesitate to contact us if you have any questions about a specific fragrance!

What should I do if my product is defective?

If your The Different Company product is defective, The Different Company will exchange it provided that it is a manufacturing defect(1). To exchange your defective product, please go to the point of sale where you purchased your product. For purchases made on the internet, please contact The Different Company customer service department before returning the item so that they can give you instructions on the procedure to follow. Contact customer service by email at within 14 days of receipt of your order. (1) Products will only be exchanged in the event of a manufacturing defect. No exchange will be made in the event of inappropriate use of the product or in the event of natural wear of the product.

Refillable bottles?

Our 100 ml and 10 ml perfume bottles are refillable. You can refill your 100 ml bottle with the 100 ml Resource Bottles available on our website or in our sales outlets. To remove the cap, pull it closed. To refill your 100ml perfume bottle with the silver funnel: after removing the cap, hold the pump firmly and unscrew it from right to left. Then place the funnel with the stagnon where the pump is and pour the perfume into the bottle. Once the bottle has been refilled, screw the pump back on and replace the cap. To refill your 100ml perfume bottle with the filler tip: screw the filler tip in place of the estagnon cap. Place the tip in the opening of your bottle and pour in the fragrance. Once the bottle has been refilled, screw the pump back on and replace the cap. Rinse the filling tip with water. Our 50 ml perfume bottles are not refillable. To remove the cap, hold firmly and pull upwards.

My Account

How do I create my account?

To create your account on The Different Company online store, click on ''My account'' at the top right and enter your email address, which becomes your login, as well as the other required information in the appropriate fields.

How can I modify my account?

To change your password or billing information, log in to your account and enter your login and password. Once logged in, you can view and modify your personal information.

I've forgotten my password: What should I do?

If you already have an account but have forgotten your password, go to "My account" and click on "Forgot your password? Once you've entered your e-mail address, you'll receive an e-mail with your new password.

How do I subscribe to the newsletter?

Subscribe to The Different Company newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You'll be kept up to date with brand news and exclusive offers. You can unsubscribe from the newsletter at any time, simply by clicking on the unsubscribe link at the bottom of any newsletter you receive.

What do you do with my personal information?

The information you give us to process your order will only be used within the framework of our commercial relationship. In no other way will this information be shared with third parties or sold. You have the right to access and rectify your personal data. Your bank details will only be used for payment with our secure payment partner Ogone. We do not store any banking information about you.

My order

How long does it take to process my order?

All orders are dispatched within 48 hours of order confirmation. You will be informed by email of the preparation and dispatch of your parcel.

How can I find out where my order is?

We will send you a confirmation email a few minutes after your order has been validated. In this email you will find a summary of your order, as well as a link allowing you to access your account and track the status of your order. Your order will go through the following statuses: "Validated", "In preparation" and finally "Shipped". When your parcel is handed over to the carrier, you will also receive a new email indicating that your parcel has been handed over to the carrier, in which a parcel tracking number will enable you to follow its progress.

What payment methods are accepted?

You can pay for your order by credit card with payment authentication using the 3D Secure code, by bank transfer or by PayPal. All payments are totally secure. In the case of payment by bank transfer, the order validation time may vary by several days.

What are the delivery methods and charges?

Your order is prepared within 48 working hours after validation. Delivery times are then between 2 and 5 days for the standard mode, once your order has been handed over to the carrier. Delivery charges: These are calculated automatically when you place your order, according to the delivery method (Colissimo) and country you choose. You can check the amount in your basket.

How can I track my order?

Once your order has been validated and paid for, you can access the status of your order in the "My account" section by entering your e-mail address and password, which you provided when you placed your order.

I'm not receiving your order confirmation and shipping emails...

These e-mails may be in your "junk" mail or "spam" folder. We recommend that you authorize the domain in your anti-spam and/or e-mail software.

What should I do if I don't receive my order?

Products will be delivered by the Colissimo carrier, whose average delivery times are given as an indication: France: 2 working days from dispatch International: 2 to 10 working days from dispatch Please note: with the Covid crisis, Colissimo is no longer committed to delivery times, due to staff shortages. They may be extended. Saturdays, Sundays and public holidays in France are not considered working days. If you have still not received your parcel after 5 working days following order validation, and no delivery notice has been left, you can contact customer service by telephone on + 33 (0) 9 81 72 83 95 or by email at

How do I make a complaint about my order?

In the event of a complaint, please contact The Different Company customer service department before returning the item so that they can give you instructions on how to proceed. Contact customer service by phone on + 33 (0) 9 81 72 83 95 or by email at

How do I return a parcel and how much time do I have?

You can return products within 14 days of receipt of your parcel. To return a product you do not wish to keep, simply follow the steps below: 1. Go to and fill in the required fields. 2. Hand in your complete item in its original packaging. Only items returned in their original condition will be accepted for refund. No opened bottles will be refunded. 4. Return the parcel by Colissimo to the address indicated by the platform. The Different Company undertakes to reimburse you via the same means of payment used for your order within a maximum of 14 days (from the date of your retraction request) from receipt of the product(s). Shipping costs will not be reimbursed. In the event of an error on the product ordered or defective items, please contact The Different Company customer service department before returning the item so that they can give you instructions on the procedure to follow. Contact customer service by telephone on + 33 (0) 9 81 72 83 95 or by email at


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